ISO 9001:2015 is a rule that many countries agree on to help companies make sure they do things well. It was made by a group called the International Organization for Standardization (ISO). This rule gives companies a plan to make sure they're doing their work right and keep getting better at it over time.
Some important parts of ISO 9001:2015 are:
Making customers happy: It's all about making sure customers are happy with what they get.
Following a plan: It helps companies make a plan for how they do their work, step by step.
Thinking about risks: It tells companies to think about things that could go wrong and try to stop them.
Keep getting better: It's about always trying to do things better, bit by bit. Companies that follow ISO 9001:2015 show they really care about making good products and services that make their customers happy. They want to work well and make things better all the time.
Key aspects of ISO 9001:2015 include:
Customer Focus: Emphasizing the importance of understanding and meeting customer needs and expectations.
- Process Approach: Managing activities and resources as interconnected processes to achieve desired outcomes efficiently.
- Continual Improvement: Encouraging organizations to regularly evaluate and enhance their processes, products, and services.
- Risk-Based Thinking: Identifying and addressing risks and opportunities to prevent problems and capitalize on opportunities for improvement.
- Leadership Engagement: Demonstrating leadership commitment to quality and actively engaging employees in achieving organizational objectives.